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Your questions matter to us. Your success matters to us. Your calling matters to us. Reach out anytime—we're committed to responding with the care and attention you deserve.

Email Support

For detailed questions, technical issues, or business inquiries, email is the best way to reach us. We typically respond within 24 hours.

Business & Partnerships

partnerships@preparedway.com

Legal & Rights Issues

legal@preparedway.com

Live Chat

Need immediate help? Our live chat support is available during business hours for quick questions and real-time assistance.

Support Hours

Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed

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Artist Support

Questions about releases, royalties, or your account

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Technical Issues

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Frequently Asked Questions

Before reaching out, you might find your answer in our comprehensive Help Center. We've documented solutions to the most common questions and issues.

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We're Here for You

Every email, every message, every question is an opportunity for us to serve your calling. Don't hesitate to reach out—we're honored to walk this journey with you.