Help Center
We're here to support your journey. Find answers, guidance, and personal assistance whenever you need it.
How Can We Serve You?
Whether you're uploading your first release or managing a full catalog, our support team understands the spiritual weight of your calling and is here to help you succeed.
Knowledge Base
Browse our comprehensive library of articles, tutorials, and step-by-step guides covering every aspect of music distribution.
Live Chat Support
Connect with our support team in real-time. We're available Monday-Friday, 9 AM - 6 PM EST to answer your questions and guide you through any challenges.
Start a ConversationEmail Support
For detailed questions or issues that require documentation, email us at support@preparedway.com. We typically respond within 24 hours.
Send an EmailVideo Tutorials
Watch step-by-step video guides covering everything from account setup to advanced distribution strategies. Learn at your own pace.
Browse TutorialsCommon Questions
How long does it take for my music to go live?
Most platforms process releases within 1-7 days. Spotify and Apple Music typically take 1-3 days, while some regional platforms may take up to 2 weeks.
When do I get paid?
Royalties are posted to your account as we receive them from stores. You can withdraw funds at any time once they're available in your dashboard.
Can I distribute cover songs?
Yes! You must opt into our mechanical licensing service, which handles the legal requirements and pays royalties to the original songwriters.
Do I keep my rights?
Absolutely. You retain 100% ownership of your masters and compositions. We only receive a limited license to distribute your music.